Customer Experience
I frequently state that healthcare has always had social networks. We called them support groups and they happen in person and are generally governed by geography. Individuals take the time to connect with people of like mind, with similar conditions, cares and concerns. These types of connections can be critical to the healing process. Social [...]
I don’t travel a lot but I’ve had a recent stretch of flights around the U.S on a variety of airlines. I’m currently en-route to San Francisco on a Virgin American (VA) flight. I’m amazed to see how VA has leveraged their entertainment network into an overall experience in the air. I’m currently working on [...]
Accidental Genius: Using Writing to Generate Your Best Ideas, Insights and Content (Amazon affiliate link), written by Mark Levy provides an easy to consume roadmap for the would-be writer in all of us. He expounds on six simple principles that are based on freewriting as an approach to unleash your mind and capture it in written [...]
Continue reading about Writing To Find Your Accidental Genius: Book Review
Seth Godin’s most recent book, Linchpin (amazon affiliate link) is a great motivational read for leaders looking to re-inspire themselves or their teams. Godin posits that each of us are artists and that there is a new way to go about how we create and deliver our art. My overall rating is 4 out of [...]
Continue reading about Are You a Linchpin: Video Book Review
As the number of social networks grows, it's easy to be overwhelmed by the effort to maintain each one independently. Each network may serve a purpose to your personal or professional life but it is easy to lose track of the networks you've joined, are managing or are interested in. For individuals, there is a [...]
The last six months have been very exciting for me and amazingly busy. I serve as the Director of Social Media and Digital Communications for Aurora Health Care, a not for profit health care provider that serves the eastern half of Wisconsin. We have over 29,000 employees and provide care for millions of people. [...]
I’m overwhelmed by the number of opportunities available to take Aurora Health Care into a new direction with digital communications and social media. It’s an exciting time for me and my team but it is also challenging because we’re facing the Fear of Start. In an organization of 30,000 employees, one of the most challenging [...]
I just wrapped up a meeting with Erik, Jason and Greg from Avicom regarding social media and opportunities in the health care sector. It was refreshing to have a face to face conversation with individuals who "get it" and see the opportunity for using new media tools to communicate with internal and external audiences. You [...]
I generally read a couple of books at a time. I'm not sure if it's a form of ADD or if I consumer information better in bits at different times but usually the mix includes a marketing book (my career focus), a book for leisure such as a novel and a topical book to learn [...]
I was watching a TED Presentation with Jonathan Harris, an artist and computer scientist, about his passion for collecting stories. One of the projects that Jonathan shares during the presentation is We Feel Fine which he developed with Sep Kamvar. We Feel Fine scans the worlds blogs to collect snippets of peoples feelings. The information [...]